With the new process and work routines, the organizations have reduced administrative tasks and have redesigned the
role of the recruiting department as a strategic partner for business units and as an employee champion to maximize (potential)
employees’ commitment and competencies. The organization’s objective was to change the role of the recruiting
department by implementing the new e-Recruiting system. The old process was organized differently at every branch of
the organization, so central HR management and even the central recruiting management were unable to generate key performance
indicators and to get an overview of the company’s recruiting situation. It was impossible to monitor adequately or
guarantee process quality, effectiveness, or efficiency. With the new process and the corresponding HRIS support, though,
the organization can monitor and control the entire process and measure key performance indicators. For example, the organization
can control for time and costs per hire and the effectiveness of job ads in different channels. This allows for continuous
improvement of different recruiting measures. Moreover, in the past every branch was responsible for filling its own
vacancies. There was no coordination or collaboration between branches when it came to recruiting qualified employees. By
entering every incoming application into the new e-Recruiting system, the organization now has a centralized talent pool
accessible to every recruiter in the company.
In addition, the new role of HR personnel ‘‘talent manager’’ has been implemented along with the new system. Talent
managers are responsible for identifying key positions, positions with high talent scarcity, and for planning long-term activities
to fill these positions. Talent managers support local branches when a position with high talent scarcity has to be filled,
and they are the key users of the new centralized talent pool. Talent managers are also responsible for searching external
sources, such as databases of job boards or social media sites such as LinkedIn.