i'm so disppointed with yr company and yr svc so far. i sent you many message about the outstanding statement,no feedback at all. it's quite normal you pay us what you owed.did i ever detain yr B/L till you clear the outstanding in the past? no need for me to do it like the other company do usually as i trust yr company and believe you will pay us back with duly amount.but i just feel it's difficult to communicate with you smoothly as no prompt feedback given by you