they also have to consider the quality of the services that they provide and focus on the relationship with customer (fassnaacht, & koese, 2006). to develop a strong third-party sourced services and offer digital library with accesible and quality of services. third-party must first understand the factors that influence digital library implementation of this innovation. among the factors that have been proposed in this paper that need to be considers are, utilisation, capability, access quality and indicator