Specific technology and tools. Directed primarily toward practitioners, this category stresses technologies and tools that have been adopted for local use. For example, if UML has been chosen for analysis and design modeling, a training curriculum for software engineering using UML would be established. Business communication and quality-related topics. Directed toward all stakeholders, this category focuses on “soft” topics that help enable better communication among stakeholders and foster a greater quality focus.
In a modern context, education and training can be delivered in a variety of dif- ferent ways. Everything from podcasts, to Internet-based training (e.g., [QAI08]), to DVDs, to classroom courses can be offered as part of an SPI strategy.