Your TONE of voice should radiate energy and warmth. People should not feel like the are listening to a boring lecture, nor a bossy superior screaming at them. They should feel very comfortable when listening to you.
Your PACE allows you to bring mood to your presentations. When you speak fast you create a sense of excitement and urgency. When you speak slowly, you help people to feel that it is important and critical. As best practice goes, a slow pace is always appreciated throughout your presentation, so that your Agents can understand your words, and the meaning can set in.
Your PITCH is how high or low your voice is. Use pitch when you are sharing stories, analogies, case studies to ignite the imagination and allow people to stay engaged with you.
You can use MUSIC before, during and when you presentation is over. Music sets the mood for your audience. The use of videos can also bring emotion as the music put into the video also has been well thought through.