• Businesses felt that in general there was low level of competition, especially
in terms of interest rates, fees, service modernization and developments of
new channels of delivery.
• Majority of businesses did not reject the idea of mergers and consolidation
among financial institutions since they believed that mergers and
consolidation could help strengthen financial institutions. Rural businesses
were more accepting of the idea than their urban peers. Moreover, small and
large-sized businesses were more accepting of the idea than medium-sized
businesses.
• Businesses felt that since there were several limitations to the entry of new
players, authorities should help strengthen existing players and apply
measures to promote more competition in terms of interest rate and lowering
operating costs.