elicitation through multiple incremental stages of consultation and
modelling:
1. Determine modelling objectives to provide overall scope, direction
and purpose.
2. Establish an overall picture to provide a high level perspective.
3. Interview senior personnel to verify objectives, discuss and
refine the overall picture, and identify suitable representative
personnel to participate in modelling sessions.
4. Interview groups as part of facilitated modelling sessions, which
identify and explore process goals, procedures, roles, resource
usage, and information flow, etc.
5. Interview individuals to define the process in detail (representative
of the roles identified in the previous modelling sessions).
6. Review, revise, and validate models through feedback sessions
(individual and/or group).
7. Analyse the models (final analysis as analysis began from the
outset).
8. Respond to the analysis as per the objectives.