Pre-flight preparations for boarding
This is the time for me and my team to check the emergency equipment and make sure there's a safety instruction card in every passenger's seat pocket. Then we double-check the number of meals on board, the usual drinks trolley and duty-free goods and, of course, stock all the toilets with the necessary hand towels and tissues. All of which leaves just enough time to freshen up and get ready to welcome our passengers on board.