Dear Khun Sontaya,
First of all, we would like to thank you very much for let us clarify the problem. However, please accept our deep apology for all complications you have.
Ref. to our conversation, we would like to summarize the preventive of problems in the future as following :
1) Uni-President shall keep some stock of critical electronic spare parts i.e.
a. POSYC
b. MARTS
c. COSMOS
d. DGATE
e. AGATE
f. Servo Motors ( Please provide list of all servo motors you have as our discussion)
g. Oven Controller
2) Ref. to our conversation, the training for troubleshooting and problem solving may not be necessary for your team. Therefore, we will skip this issue.
Personally, I do believe that following parts are really critical for you :
- POSYC
- Servo Motors
- Oven Controller
Therefore, we would strongly recommend you to buy above parts and keep in stock in order to prevent problem in the future. It is definitely no guarantee that the parts which you may buy can solve all the problems you may have. However, I do believe this can help you a lot when you have problems on machine.
At this moment, we shall wait for the list of motors from Khun Sontaya and we will check and provide quotation to you shortly krab.
Best Regards,
Suwit