We are sincerely sorry that your parcel still has not arrived. It may be delayed at the custom or the post office. According to our refund policy, we will issue refund or send replacement upon receiving returned parcel. Our 5 years eBay selling experience tells us 98% of parcels arrive eventually. And a small amount returns to us. I just checked our warehouse; we have not received any returned parcel in your name. In this case we are not ready to give solutions yet. Meanwhile we will contact you once we receive it.
Regards,