The general objective of this study is to describe the status of e-banking adoption in GT Bank.
The specific objectives to be achieved are:
1. To identify the services that are being provided through e-banking by GTBank.
2. To identify the benefits GTBank and its customers derive from e-banking.
3. To identify the critical success factors for the introduction of e-banking by GTBank.
4. To identify the challenges encountered in the adoption of e-banking by GTBank.
1.4 RESEARCH QUESTIONS
The following are the research questions to be addressed by this study.
1. What are the services that are being provided through e-banking by GTBank?
2. What are the benefits that may be derived by GTBank and its customers in adopting e- banking?
3. What are the critical success factors for the adoption of e-banking by GTBank?
4. What are the challenges GTBank face in introducing e-banking in Ghana?