My mother and I arrived into Dayton, Ohio last October and surprisingly there was a wheelchair on the jet way. My mother uses a walker but we were advised to use the wheelchair because she would have a difficult time walking all the way to baggage claim. We were taken all the way to baggage claim, through the rental car kiosk, and then all the way to our rental car. We also had help to load our luggage. Same service on return and I can't say enough good things about it. Taken from the curb to the check in counter and all the way to our gate.