A lack of knowledge of a technology can lead to difficulties using the technology, or even abandonment of the technology; this leads to the sixth intervention point (see Figure 3).
In this study, the business units that successfully used the warehouse typically had two mechanisms to acquire knowledge.
First, they had a good working relationship with the warehouse development team.
Because of this relationship, members were comfortable going to the warehouse development team for help with problems concerning their data warehouse applications.
Conversely, those business units that were experiencing difficulty utilizing the warehouse did not draw on this resource, and generally characterized the development team as unresponsive and “difficult to deal with.”
The perceived availability of the data warehouse development team as a support group is an important intervention point in the success of the warehouse.
If users lack the perception of support, an intervention will be needed to create a spirit of cooperation.
Without that perceived support, users will lack an understanding of the purpose of the warehouse, as well as having difficulty learning how to use it.
A lack of knowledge of a technology can lead to difficulties using the technology, or even abandonment of the technology; this leads to the sixth intervention point (see Figure 3).
In this study, the business units that successfully used the warehouse typically had two mechanisms to acquire knowledge.
First, they had a good working relationship with the warehouse development team.
Because of this relationship, members were comfortable going to the warehouse development team for help with problems concerning their data warehouse applications.
Conversely, those business units that were experiencing difficulty utilizing the warehouse did not draw on this resource, and generally characterized the development team as unresponsive and “difficult to deal with.”
The perceived availability of the data warehouse development team as a support group is an important intervention point in the success of the warehouse.
If users lack the perception of support, an intervention will be needed to create a spirit of cooperation.
Without that perceived support, users will lack an understanding of the purpose of the warehouse, as well as having difficulty learning how to use it.
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