Compensating and Rewarding Employees
•Store employees receive two types of rewards from their work: extrinsic and intrinsic.
•Extrinsic rewards are rewards provided by either the employee’s manager or the firm, such as compensation, promotion, and recognition.
•Store employees don’t all seek the same rewards. For example, some sales-people want more compensation; others strive for a promotion in the company or public recognition of their performance.
•Benefits are often more important to employees than financial compensation.