King et al. (2002) empirically identified a number of “KM issues” through a Delphi study of
Chief Knowledge Officers. The resolution of these issues represents a forecast of how KM will
be different in the future. The top 10 issues were:
− How to use KM to provide strategic advantage
− How to obtain top management support for KM
− How to maintain the currency of organizational knowledge
− How to motivate individuals to contribute their knowledge to a KM system
− How to identify the organizational knowledge that should be captured in KM systems
– How to assess the financial costs and benefits of KM
− How to verify the efficacy, legitimacy, and relevance of knowledge contributed to a KM system
− How best to design and develop a KM system
− How to sustain progress in the organization
− How to ensure knowledge security
If all, or most, of these issues are resolved as KM matures, the future of KM will be largely
determined by the manners in which they are resolved.