Because all boiler rooms are organized as businesses, most of the routine behavior therein is no different from that in other kinds of sales or administrative work. In performing their jobs, telephone salesman learn a great deal about the formal and imagined attributes of the products they sell, but they rarely have a chance to see what is vended or shipped. Such matters are categorically defined as “not their concern,” and information control networks are extremely active (Stevenson 1998:76,77)