The questionnaire that we used for this study was based in
part on the 2004 ICMA local e-government survey (e.g., Coursey
2005; Norris and Moon 2005). Th at survey examined a range of
local e-government issues and, in turn, was based on the ICMA’s
2000 and 2002 local e-government surveys (e.g., Holden, Norris,
and Fletcher 2003; Moon 2002; Norris and Moon 2005).