Our Commitment To Your Privacy
Air China Limited (hereinafter referred to as “Air China”) understands that your privacy is important and therefore we will only use the personal information collected through your use of this web site for the purposes set out in this Privacy Statement.
Introduction
This Privacy Statement explains Air China’s policies in relation to the handling of personal information that is collected on this web site.
By using this web site, you consent to the collection and use of your personal information by Air China as described in this Privacy Policy.
Our Privacy Policy covers the following areas:
Information We Collect And How We Collect It
Aggregate Information
Children
How Your Information Will Be Used
Where We Store Your Data
Links To Other Sites
Cookies And Web Beacons
API (Advanced Passenger Information)
Data Security
Your Rights
Contacting Us
Access to Information
Privacy Policy Modifications
Information We Collect And How We Collect It
In order to facilitate your travel, and to provide you with information about us, we collect and maintain personal information about you. We collect personal information about you from:
You, when you voluntarily provide us with information
Your browser, when you visit our web site and your browser interacts with us
Your transactions with the Air China web site
After you have entered into a transaction with this web-site, from other sources, including Air China travel partner web sites (for example, hotel partners, car rental partners and tour company partners), in connection with meeting your transportation needs.
The personal information we collect about you through these various sources may include:
Name, addresses and telephone numbers
Email addresses, fax numbers and pager numbers
PhoenixMiles frequent flyer program account number and flight information
Online forms of payment like credit card number(s), including associated billing address(es) and expiration date(s)
Information necessary to facilitate travel and related services, including travel companion(s) names, emergency contacts, special service needs
Passport number, nationality and country of residence
Transactional and online activity data pertaining to mileage activity with companies participating in the Air China PhoenixMiles program (formally the Air China Companion Program)
Use of products and services such as self-service devices, and on-line tools available on this web site, such as flight status notification and web check-in
Personal information provided via survey, focus group or other marketing research efforts
Personal information provided to customer-service representatives to research and resolve issues or questions
Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)
We share this information within the Air China group companies (which means Air China and its subsidiaries) and with our third party suppliers, but only in the ways and for the purposes described in this Privacy Policy.
Aggregate information
In addition to obtaining your personal information, when you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the name of your Internet service provider, and pages visited on our site. Air China obtains this information by using technologies, including cookies and web beacons, to increase the functionality and user-friendliness of our site and to better tailor our site, products, and services to our visitors’ needs. We also use this information to verify that visitors meet the criteria required to process their requests and for reporting onsite activity in the aggregate. For further information on cookies and web beacons, and how you may elect to reject them, please refer to the section "Cookies and Web Beacons" below.
Children
Children (aged 18 and under) are not permitted to use this web site. As we cannot distinguish the age of persons who access our web site, a blanket privacy policy is applied. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should email us at Privacy@airchina.com to remove the information or unsubscribe from any promotional contact opportunities. Air China does not intend to or seek to receive information from minors.
How Your Information Will Be Used
Air China uses personally identifiable information to complete transactions and fulfill requests for our services. Air China requires you to provide personal information when making a reservation to purchase airline tickets or ancillary travel products and services on this web site, or enrolling in the PhoenixMiles program. In addition to processing, confirming and fulfilling the travel or other services you request, Air China may use these data for administrative and analytical purposes such as accounting, billing and audits, marketing, credit card processing and verification, customer-relations correspondence, and/or operation of the PhoenixMiles program.
To the extent required by applicable law, we may disclose personally identifiable information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of Air China, our customers, our web site, or its users.
Air China does not sell any customer information or share your email address with third parties except in compliance with this policy. However, we may disclose customer information to companies affiliated with Air China and/or unaffiliated third parties to provide the products and services you have requested. We may also disclose this information to third parties, such as employers, who have arranged for discounts, purchased travel or other services on your behalf, but only to the extent it is necessary for them to know such information. Additionally, Air China may combine the information we receive from you with information collected from other sources. This information is used to provide offers and/or services specifically tailored to your interests. We will not use any data regarding your surfing behaviour for marketing purposes (except on an anonymous basis) without first obtaining your explicit consent.
If we sell a business unit to another company and your personal data is used by that business unit then your data may be transferred to the buyer along with the business for them to use in the same way. We will not transfer the data if this is contrary to applicable law.
Please indicate you consent to your data being used as described in this section “How Your Information Will Be Used” by ticking the relevant box situated on the form on which we collect your data.
Where We Transfer and Store Your Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), and this destination, which includes the People’s Republic of China, may not offer the same level of privacy and personal data protections as are provided in the EEA. Your data may also be processed by staff operating outside the EEA who work for companies within the Air China group or for one of our third party suppliers. These staff may be engaged in, among other things, the fulfilment of your booking, the processing of your payment details and the provision of support services. The purposes of the processing of your data are as set out in the first paragraph of “How Your Information Will Be Used”. Those processing the data include service providers working with Air China providing internet booking engine services, computer reservation system services, online payment management services, and email services.
In accordance with the provisions of Article 26 (1) of Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the Directive), a transfer of personal data to a country outside the EEA which does not ensure an adequate level of protection within the meaning of Article 25 (2) of such Directive may take place on the condition that the data subject has given his consent unambiguously to the proposed transfer. In this respect, by providing your data, you agree to the transfer, storing or processing of your personal data as described herein. Please indicate your consent to your data being transferred to a country outside of the EEA by ticking the relevant box situated on the form on which we collect your data.
Links To Other Sites
Air China uses links to other Internet sites to improve your experience of our web site. We will always seek to make these links clear by opening them in a new window of your web browser. However, please be aware that these web sites may be owned and run by other companies and organizations. Air China does not endorse any such web sites and we are not responsible for the information, material, products or services contained on or accessible through those web sites. Your access and use of such web sites remains solely at your own risk. We cannot accept responsibility for any information you divulge to a linked web site.
Please note that the Air China Privacy Policy does not cover these other web sites, and Air China would recommend that you review the privacy policies that apply to these web sites before you use them.
Cookies And Web Beacons
A cookie is a text-only string of information that a web site transfers to the cookie file of the browser on your computer's hard disk so that theweb site can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this web site - session cookies, which are temporary cookies
Our Commitment To Your PrivacyAir China Limited (hereinafter referred to as “Air China”) understands that your privacy is important and therefore we will only use the personal information collected through your use of this web site for the purposes set out in this Privacy Statement.IntroductionThis Privacy Statement explains Air China’s policies in relation to the handling of personal information that is collected on this web site.By using this web site, you consent to the collection and use of your personal information by Air China as described in this Privacy Policy.Our Privacy Policy covers the following areas:Information We Collect And How We Collect ItAggregate InformationChildrenHow Your Information Will Be UsedWhere We Store Your DataLinks To Other SitesCookies And Web BeaconsAPI (Advanced Passenger Information)Data SecurityYour RightsContacting UsAccess to InformationPrivacy Policy ModificationsInformation We Collect And How We Collect ItIn order to facilitate your travel, and to provide you with information about us, we collect and maintain personal information about you. We collect personal information about you from:You, when you voluntarily provide us with informationYour browser, when you visit our web site and your browser interacts with usYour transactions with the Air China web siteAfter you have entered into a transaction with this web-site, from other sources, including Air China travel partner web sites (for example, hotel partners, car rental partners and tour company partners), in connection with meeting your transportation needs.The personal information we collect about you through these various sources may include:Name, addresses and telephone numbersEmail addresses, fax numbers and pager numbersPhoenixMiles frequent flyer program account number and flight informationOnline forms of payment like credit card number(s), including associated billing address(es) and expiration date(s)Information necessary to facilitate travel and related services, including travel companion(s) names, emergency contacts, special service needsPassport number, nationality and country of residenceTransactional and online activity data pertaining to mileage activity with companies participating in the Air China PhoenixMiles program (formally the Air China Companion Program)Use of products and services such as self-service devices, and on-line tools available on this web site, such as flight status notification and web check-inPersonal information provided via survey, focus group or other marketing research effortsPersonal information provided to customer-service representatives to research and resolve issues or questionsCorporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)We share this information within the Air China group companies (which means Air China and its subsidiaries) and with our third party suppliers, but only in the ways and for the purposes described in this Privacy Policy.Aggregate informationIn addition to obtaining your personal information, when you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the name of your Internet service provider, and pages visited on our site. Air China obtains this information by using technologies, including cookies and web beacons, to increase the functionality and user-friendliness of our site and to better tailor our site, products, and services to our visitors’ needs. We also use this information to verify that visitors meet the criteria required to process their requests and for reporting onsite activity in the aggregate. For further information on cookies and web beacons, and how you may elect to reject them, please refer to the section "Cookies and Web Beacons" below.ChildrenChildren (aged 18 and under) are not permitted to use this web site. As we cannot distinguish the age of persons who access our web site, a blanket privacy policy is applied. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should email us at Privacy@airchina.com to remove the information or unsubscribe from any promotional contact opportunities. Air China does not intend to or seek to receive information from minors.How Your Information Will Be UsedAir China uses personally identifiable information to complete transactions and fulfill requests for our services. Air China requires you to provide personal information when making a reservation to purchase airline tickets or ancillary travel products and services on this web site, or enrolling in the PhoenixMiles program. In addition to processing, confirming and fulfilling the travel or other services you request, Air China may use these data for administrative and analytical purposes such as accounting, billing and audits, marketing, credit card processing and verification, customer-relations correspondence, and/or operation of the PhoenixMiles program.To the extent required by applicable law, we may disclose personally identifiable information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of Air China, our customers, our web site, or its users.Air China does not sell any customer information or share your email address with third parties except in compliance with this policy. However, we may disclose customer information to companies affiliated with Air China and/or unaffiliated third parties to provide the products and services you have requested. We may also disclose this information to third parties, such as employers, who have arranged for discounts, purchased travel or other services on your behalf, but only to the extent it is necessary for them to know such information. Additionally, Air China may combine the information we receive from you with information collected from other sources. This information is used to provide offers and/or services specifically tailored to your interests. We will not use any data regarding your surfing behaviour for marketing purposes (except on an anonymous basis) without first obtaining your explicit consent.If we sell a business unit to another company and your personal data is used by that business unit then your data may be transferred to the buyer along with the business for them to use in the same way. We will not transfer the data if this is contrary to applicable law.Please indicate you consent to your data being used as described in this section “How Your Information Will Be Used” by ticking the relevant box situated on the form on which we collect your data.Where We Transfer and Store Your Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), and this destination, which includes the People’s Republic of China, may not offer the same level of privacy and personal data protections as are provided in the EEA. Your data may also be processed by staff operating outside the EEA who work for companies within the Air China group or for one of our third party suppliers. These staff may be engaged in, among other things, the fulfilment of your booking, the processing of your payment details and the provision of support services. The purposes of the processing of your data are as set out in the first paragraph of “How Your Information Will Be Used”. Those processing the data include service providers working with Air China providing internet booking engine services, computer reservation system services, online payment management services, and email services.
In accordance with the provisions of Article 26 (1) of Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the Directive), a transfer of personal data to a country outside the EEA which does not ensure an adequate level of protection within the meaning of Article 25 (2) of such Directive may take place on the condition that the data subject has given his consent unambiguously to the proposed transfer. In this respect, by providing your data, you agree to the transfer, storing or processing of your personal data as described herein. Please indicate your consent to your data being transferred to a country outside of the EEA by ticking the relevant box situated on the form on which we collect your data.
Links To Other Sites
Air China uses links to other Internet sites to improve your experience of our web site. We will always seek to make these links clear by opening them in a new window of your web browser. However, please be aware that these web sites may be owned and run by other companies and organizations. Air China does not endorse any such web sites and we are not responsible for the information, material, products or services contained on or accessible through those web sites. Your access and use of such web sites remains solely at your own risk. We cannot accept responsibility for any information you divulge to a linked web site.
Please note that the Air China Privacy Policy does not cover these other web sites, and Air China would recommend that you review the privacy policies that apply to these web sites before you use them.
Cookies And Web Beacons
A cookie is a text-only string of information that a web site transfers to the cookie file of the browser on your computer's hard disk so that theweb site can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this web site - session cookies, which are temporary cookies
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