Response to unreasonably slow service 7 Delay in refund of cancelled ticket 4.37 0.79 1.69 0.89 4.47 0.71 8 Rescheduling without prior notice 4.50 0.69 1.63 0.84 4.51 0.67 9 Provision of food not on time 4.03 0.91 1.65 0.88 4.36 0.78 10 Delay of baggage delivery