3. Brand loyalty model for generation Y consumers
In order to develop a way to increase brand loyalty of generation Y consumers we have used existing marketing tools in new ways and created a conceptual model of how these tools contribute to brand loyalty in Figure 1. This model was developed on the basis of ideas presented within the conceptual model by Lazarevic and Petrovic-Lazarevic (2009). However, this model is distinctive because it explores the steps the generation Y consumer needs to follow to reach brand loyalty rather than the types of loyalties the consumer may develop. The following discussion explains in detail each step of the conceptual model leading to brand loyalty.