We found that DHL has not separated volume WN and MC on Monday 5/07/16 prior to truck arrival from Airport.
The ice packing is finished since 6 PM but nobody split the volume and result in delay until 2 AM arriving Wn
Things like this are very simple to fix if they have separated the salmon and finished before 6 pm trucks should have arrived
WN by 8 PM and should be able to catch 2nd truck bound for Chiang Mai.
Who is responsible for SF? Does he/she knows what is required and how to handle the day to day problem on floor.
Can you ask him to assign a responsible person to properly handle Salmon and map the process.