The aim of the End user support process is to support, help and guide users in their everyday use of
the existing information provisioning, so as to ensure that they can work as effectively as possible with
it.
On the one hand, requests for information, complaints, requirements, orders and the like are received
from users and are attended to. On the other hand, users are informed about developments affecting
the information provisioning with the aid of newsletters, meetings, training and instructions, and they
are provided with support when using it.