Process improvement is a managerial technique that seeks to improve both the activities within a workflow and the workflow itself. To do this, we first identify which value the process should create and then optimize activities against this defined value. It then seeks to improve the overall workflow by increasing efficiencies and removing inefficiencies from the organization of these activities. The University of Notre Dame Libraries recently finished its third of three process improvement projects. All three of these cases were conducted within the constraints of limited resources and little administrative support. Electronic reserves were identified as one of the best environments for such an implementation. This paper will discuss both the theory of process improvement, and the insights garnered from the implementations at Notre Dame in order to explain why these factors contributed to making electronic reserves a good candidate for process improvement