Direct and frank communication is not the norm in Kenya. Kenyans will always attempt to qualify what they say so that the message is delivered in a sensitive way. This comes down to wanting to protect people’s face and the relationship. If the relationship is intimate the communication style will become more direct. For newly established and more formal relationships, diplomacy will be of utmost importance. 
In their attempt not to cause problems, Kenyans often use metaphors, analogies and stories to make a point. They are uncomfortable with blunt statements. If you are from a culture that prizes directness, you may wish to moderate your delivery style. It is also up to you to read between the lines and decipher what may really being said. With this in mind, criticism should be delivered in private and given in a circumspect manner. 
Kenyans may gesture for emphasis when speaking. Loud voices are generally only used during disagreements in business situations, although in rural areas, louder speaking tones are the norm. Showing anger is considered a sign of mental instability. Kenyans pride themselves on their emotional control and expect the same in others. 
Since maintaining honor and dignity are paramount, Kenyans may offer what they believe is the expected response rather than say something that might embarrass the other person. They often go out of their way to keep from doing something that could bring shame to another person. They expect business colleagues and superiors to inquire about their family before beginning a business discussion.