Quality
When it comes to service, a restaurant's main goal is to provide high quality service in a style that is in line with the type of business and clientele. Depending on the restaurant, the definition of quality may be different. For a high-end restaurant, staff might try to make diners feel like VIPs by treating them formally; at a family-style diner, servers might joke around to make customers feel at home. To provide quality service, your staff should have a comprehensive understanding of the restaurant, from the atmosphere to pricing differences.