An effective and efficient academic library system can significantly contribute to student and other user’s
development in a wider perspective. This paper seeks to determine the satisfaction level of students with respect
to the available reading materials and the services provided by the school library officials. Using a survey data
obtained from students using the Kumasi Polytechnic library, the overall service satisfaction model was specified
using ordinal logistic regression. Among the sampled students, 57%, 30.8%, 6.7% and 4.3% of them believes
that the overall service quality is good, moderate, excellent and poor respectively. Also from the estimated
model, the overall service quality decreases when students are less satisfied with the individual service
components. In general, the estimated model suggest that among all the variables, availability of current and
relevant materials; adequate user instructions; reliable internet facilities as well as friendly and helpful library
staff are the first four (4) library service segments that highly influenced the students ratings for overall service
quality.