Dear Seller,
Thank you for writing to us.
My name is Karthik and I will be glad to assist you today.
Upon reviewing your email, I understand that your concern was regarding your account suspension due to pricing errors in your Amazon.com product listings.
Apologies for the inconvenience caused.
I would like to inform you that, I have contacted our seller performance team regarding your account suspension and received a feedback about your account that a plan of action needs to be provided as per seller performance guidelines for the account to be reinstated.
So, I request you to go ahead provide a plan of action in order to appeal for the reinstatement of the selling privileges.
Your appeal should always include a Plan of Action that:
> Shows you have identified the problems in your selling and/or inventory management practices.
> Addresses how you will change your practices to resolve them
> Setting shipping lead times - are you setting shipping lead times that are too short?
> Communication with buyers - are you effectively responding to buyer questions and doing so promptly and politely?
> Stocking inventory - are you consistently running out of inventory and cancelling orders?
> Listings - are you describing your items accurately in your listing comments?
To know more about how to create a proper plan of action, please review the link given below:
https://sellercentral.amazon.com/gp/help/200370560?referral=A2HZBO21644PWJ_A2J2ZK5XOIPQE7
Also, if you would like to discuss further in this regard, you may use our click to call feature to speak directly to our seller support representative.
You can also contact us by phone using our online click-to-call feature (between 5:00am and 6:00pm 7 days a week, Pacific Time):
1. In Seller Central, click the "Contact Seller Support" link at the bottom of any page.
2. In Box 1 ("What is the problem?"), click on the topic of your choice.
3. In Box 2 ("How do you want to talk to us?"), under Contact Method, select the "Phone" radio button and click the "Click to Call" button.
4. A "Request call back" box will pop up on your screen. Fill out the short form and click the "Call me" button. We'll call you and assist with your questions. We look forward to speaking with you.
Please feel free to write back to us for any queries with a new case by using the link below. We would be happy to help.
https://sellercentral.amazon.com/cu/contact-us?_encoding=UTF8&ref_=ag_contactus_shel_payments
Thank you for selling on Amazon. We appreciate your business.
Have a safe and wonderful day ahead!
Please let us know how we did.
Were you satisfied with the support provided?
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Thank you!
To view your case details, or respond, please click http://sellercentral.amazon.com/gp/case-dashboard/view-case.html/ref=sc_cd_lobby_vc?caseID=1963548201
Please note: this e-mail was sent from an address that cannot accept incoming e-mail. If you require additional support please contact us https://sellercentral.amazon.com/hz/contact-us
Thank you for selling with Amazon,
Karthik B.
Amazon.com Seller Support
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MORE WAYS TO GET HELP:
Visit our Seller Forums for help from other sellers: http://sellercentral.amazon.com/forums
Browse all Seller Help topics: http://sellercentral.amazon.com/gp/help
To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:
http://sellercentral.amazon.com/gp/contact-us/contact-amazon-form.html?caseID=1963548201
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message