2106 Mr, Jiang Wei, (Plus),10-11 Feb 14, guest made reservation for Twin bed but we assigned to King bed due to Twin bed full
We had offered guest put sofa bed but guest still upset they need only 1 bed, and they need more to upgrade to suite room,
Then we told to charge for 1 Extra person but guest didn't need to pay. Then he told us he just sent his mom & dad to the room
after that he will leave but I'm did't see him come out since last night around 8:0am complain fruits bracket very bad