Sorry for any frustration and you please be more specific in regards to your payment being on “rejected”, I currently do not see any issues with your W-8ben, we have your hard copy on file.
Is this regarding establishing eligibility to claim tax treaty benefits?
If so here is some guidance on how to do so:
The United States Internal Revenue Service requires that we collect Form W-8BEN from every non-US payee. This form certifies that you are a non-US person and may also be used to claim treaty benefits in the form of reduced withholding. Our records show that we do not have an accurate, complete, and originally signed Form W-8BEN on file, and without one we are required to withhold 30% from all of your payments and deposit them with the US taxing authority. If you are eligible for a tax treaty rate (please see the list of tax treaty countries in IRS Publication 515 http://www.irs.gov/pub/irs-pdf/p515.pdf) , we ask that you complete the Form W-8BEN , and send the signed original to: