Attainment of acceptable levels of quality in the construction
industry has long been a problem. Great expenditures of
time, money and resources, both human and material, are
wasted each year because of inefficient or non-existent
quality management procedures. The manufacturing industry
has developed Total Quality Management (TQM) concepts,
first applied in Japan and in recent years used in the United
States, which have increased productivity, decreased product
cost and improved product reliability. These concepts are
also applicable to the construction industry. For example,
Japanese construction companies, benefiting from the experiences
of Japanese manufacturers, began implementing
TQM during the 1970s. Even though construction is a
creative, one-time process, the Japanese construction industry
embraced the TQM concepts that some argued could only
apply to mass production.
Attainment of acceptable levels of quality in the construction
industry has long been a problem. Great expenditures of
time, money and resources, both human and material, are
wasted each year because of inefficient or non-existent
quality management procedures. The manufacturing industry
has developed Total Quality Management (TQM) concepts,
first applied in Japan and in recent years used in the United
States, which have increased productivity, decreased product
cost and improved product reliability. These concepts are
also applicable to the construction industry. For example,
Japanese construction companies, benefiting from the experiences
of Japanese manufacturers, began implementing
TQM during the 1970s. Even though construction is a
creative, one-time process, the Japanese construction industry
embraced the TQM concepts that some argued could only
apply to mass production.
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