Dear Apichat,
Thank you for placing your order with Gearbest. We wish to apologize for any inconvenience.
Please kindly note when we ship the products out we will take measures to protect products from damage but there are also factors which are out of our control because the package needs to transfer through several cities so it may be broken or damaged sometimes. We will also find more useful solutions to protect products we appreciate your information very much.
For your situation we can offer you 8 USD to your GB wallet (store credit) and reward you with extra points. (e.g.If your refund is 1USD = 5 points, 3USD=3*5 points => get 15 points etc).You can use both your wallet and points to purchase your future products.
To know more about wallet: http://www.gearbest.com/about/gb-wallet.html
Learn more about points: http://www.gearbest.com/about/about-points.html
The refund can be completed within 1 business day.
Please confirm if I can go ahead with it.
Thank you for your patience and kind support.