The traditional emphasis on the acquisition and dissemination of factual knowledge is no longer
appropriate to a changing society. The application of such knowledge by both educators and learners in a
productive way will go a long way in preparing learners for a complex world outside the school environment.
Public secondary school educators require, in addition to their basic knowledge of educational theories and
best practices, operational competencies that are necessary in establishing and promoting their instructional
roles. The current study identified the following operational competencies: communication and behavior
management, interpersonal relationships, planning and assessment, leadership skills and perseverance and
organizational commitment which were assumed to be important by public secondary school educators.
These competencies, if well developed, may contribute to greater levels of productivity and result in better
learners in schools.