Yet, a diverse workforce poses unique challenges for managers at UPS and elsewhere.
Employees with different backgrounds bring different opinions and ideas. Conflict, anxiety, and misunderstandings may increase. Embracing these differences and using them to improve company Performance can be challenging. Managing diversity, a key management skill in today's
global economy, means creating a climate in which the potential advantages of diversity for organizational or group performance are miximized while the potential disadvantages
are minimized.