The data items of “process instance knowledge” are usually stored in databases such as business process
repositories. However, other knowledge groups, especially “process-related knowledge” (Table 1 ), would be
effective for continuous improvement, because use of a template leads to standardization of business
processes, and data items of “process-related knowledge” such as “expert’s know-how (post analysis report,
problems and solutions, knowledge about customers and competitors, reasons for decisions taken in business
Section DSectionCSection BSection A
Kayo Iizuka et al. / Procedia Computer Science 22 ( 2013 ) 820 – 827 825
cases, and discussion protocols)” are important keys to improvement. Therefore, the authors will
incorporate these data items into the prototype system of business process modeling tools.