Technology-Based Selling Skills. Changes in technology and the marketing environment are driving new sales force automation (SFA) products and, as a result, new sales training topics. These systems are designed to provide company-wide access to customer information that previously was the sole possession of the salesperson. As a result, winning sales force commitment to SFA can be difficult. Unless sales reps are shown how SFA increases pro¬ductivity and how it fits into the overall marketing strategy, they will resist using it. Many firms are overcoming this resistance by revamping their SFA training to include the “whys,” “wheres,” and “whos” of the entire business process along with the technical aspects of the software program