Dear Thongaram,
I am contacting on behalf of Hayley since there is problem with her computer.
There is an issue with Matt varnish finishing on FTE factice sleeve for big bottle. Attached photos are for your reference. We found this problem in sleeves that is going to be delivered to other markets after TH delivery.
I have looked at some of the sleeves from TH batch before delivery. There was no problem.
However, since there is high defect rate on rest of the sleeves, we cannot rule out the possibility of problematic sleeves being mixed inside the cartons delivered.
To solve this, we decided to replace all the big sleeves with another shipment.
Every piece of them is being checked.
Note: There is no problem with 230ml factice sleeves.
Dear Nathawat,
We have resent the FTE factice sleeves yesterday. I have attached the shipping document for your reference.
DHL waybill number is 4957986563. Incoterm is DDP.
Thank you and sorry for causing any inconvenience.
Best regards,
Takanori OGAWA
TANAX HK LIMITED
Tell : (852)-2376-0911
Mobile : (852)-6621-6983
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