Once the implementation process has been
articulated, meeting procedures and routine
details should also be drafted and agreed upon.
The committee should meet once a week. With
the help of the CRM consultant, who will attend
every meeting, all the tasks to be handled by the
committee should be divided among all its
members; each being responsible for a specific
CRM area. For example, one member may focus
on the financial aspects, while another may be in
charge of overseeing the communication and
development of the channels, and still another
concentrate on customers