Over the 6 month study period, 331 surveys were distributed, and 53 responses were received (16% response rate). Spouses or significant others accounted for almost half of the respondents (45%), followed by children (19%), self (17%), other (parent, friend, sibling, etc.) (13%) and no answer (6%) (Table 2). Although instructions indicated that this survey was meant for family or other visitors of patients, analysis of the 17% of respondents indicating self (i.e. the patient) provided vital feedback. The study parameters were expanded to include these surveys in analysis.
The average length of stay (LOS) by respondents was 13 days (range 1–91) with 47% (17/36) of respondents indicating LOS of 7 days or greater. Overall, there was a high level of satisfaction with all categories (4.3/5, range 4.1–4.5; ±0.10) with respondents very satisfied with quality of care provided to patients, communication and availability of nurses and doctors, explanations from staff, inclusion in decision mak- ing, the needs of patients being met, quality of care provided to patients and cleanliness of the unit (Table 3). Although there was a high level of
satisfaction with cultural and spiritual support provided, a trend was noted that ‘N/A’ was indicated or these two questions were left blank (36/53 and 33/53 respectively). For the question “What is one thing you would change about the SICU?” 22 of the 53 surveys had responses. Isolated comments highlighted the following issues: lack of responsive- ness to beeping machines, patient's access to the call bell and food, and the need for a liver transplant protocol for donors and recipients. In ad- dition, there were also comments about the need for more patient mo- bility and wound care, ill-maintained family facilities (the waiting room and bathroom), more timely meetings for families and doctors and fam- ily involvement in rounds. There was also a comment on the negative attitude of staff. Twenty-eight of the 36 surveys had responses to the question “What is the best thing about the SICU?” The positive attitude of staff toward patients (n = 18) was mentioned specifically about the caring, compassion, dedication and commitment to patients of nurses, doctors and other staff. Positive comments on patient care (n = 9) fo- cused on the high quality of care, attentiveness, close monitoring and cleanliness of patient. In regards to information and communication (n = 3), comments centered around staff being available for and an- swering questions, and the quality and regularity of updates received. Three respondents commented on cleanliness of the unit. Two respon- dents commented on the support in the form of ‘special accommoda- tion’ or attitude that made ‘a stressful time easier’ for families.
B. Twohig et al. / Applied Nursing Research 28 (2015) 281–284 283
Fig. 1. Surgical Intensive Care Unit Family Experience Survey.

ระยะเวลาศึกษา 6 เดือน สำรวจความคิดเห็นที่ 331 ได้กระจาย และได้รับการตอบสนองที่ 53 (อัตราการตอบสนอง 16%) คู่สมรส หรือสำคัญอื่น ๆ คิดเป็นเกือบครึ่งของผู้ตอบ (45%), ตาม ด้วยเด็ก (19%), ตัวเอง (17%), อื่น ๆ (แม่ เพื่อน พี่น้อง ฯลฯ) (13%) และไม่มีคำตอบ (6%) (ตารางที่ 2) แม้ว่าคำแนะนำระบุว่า แบบสำรวจนี้มีความหมายสำหรับครอบครัวหรือนักท่องเที่ยวอื่น ๆ ของผู้ป่วย วิเคราะห์ 17% ของผู้ตอบที่ระบุด้วยตนเอง (เช่นผู้ป่วย) ให้ข้อเสนอแนะที่สำคัญ พารามิเตอร์ศึกษาถูกขยายเพื่อรวมการสำรวจเหล่านี้ในการวิเคราะห์ความยาวเฉลี่ยของห้องพัก (LOS) โดยผู้ตอบถูก 13 วัน (ช่วง 1 – 91) 47% (17/36) ของผู้ตอบที่ระบุลอส 7 วัน หรือมากกว่า โดยรวม มีระดับความพึงพอใจทุกประเภท (4.3/5 ช่วง 4.1 – 4.5; ±0.10) มีความพึงพอใจกับคุณภาพของการดูแลให้ผู้ป่วย การสื่อสาร และการพยาบาลและแพทย์ผู้ตอบ คำอธิบายจากพนักงาน รวมในตัดสินใจ กำลังหมาก ความต้องการของผู้ป่วยตรงกับ คุณภาพของการดูแลให้ผู้ป่วยและความสะอาดของหน่วย (ตาราง 3) แม้ว่าจะมีในระดับสูงsatisfaction with cultural and spiritual support provided, a trend was noted that ‘N/A’ was indicated or these two questions were left blank (36/53 and 33/53 respectively). For the question “What is one thing you would change about the SICU?” 22 of the 53 surveys had responses. Isolated comments highlighted the following issues: lack of responsive- ness to beeping machines, patient's access to the call bell and food, and the need for a liver transplant protocol for donors and recipients. In ad- dition, there were also comments about the need for more patient mo- bility and wound care, ill-maintained family facilities (the waiting room and bathroom), more timely meetings for families and doctors and fam- ily involvement in rounds. There was also a comment on the negative attitude of staff. Twenty-eight of the 36 surveys had responses to the question “What is the best thing about the SICU?” The positive attitude of staff toward patients (n = 18) was mentioned specifically about the caring, compassion, dedication and commitment to patients of nurses, doctors and other staff. Positive comments on patient care (n = 9) fo- cused on the high quality of care, attentiveness, close monitoring and cleanliness of patient. In regards to information and communication (n = 3), comments centered around staff being available for and an- swering questions, and the quality and regularity of updates received. Three respondents commented on cleanliness of the unit. Two respon- dents commented on the support in the form of ‘special accommoda- tion’ or attitude that made ‘a stressful time easier’ for families.B. Twohig et al. / ใช้พยาบาลวิจัย 28 (2015) 281-284 283ฟิก 1. ผ่าตัดเร่งรัดดูแลหน่วยประสบการณ์ครอบครัวสำรวจ
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