Below unit haven't been reported gate-in pertaining to the swap booking ref that lessee still haven't picked up replacement ฺyet. Unfortunately, we didn't segregate estimate aside and submitted onto web ahead. From what i knew, lessee must pick up new box on the same day of turning in, so please kindly help to push this lessee following our procedure accordingly or otherwise we won't accept their turned-in unit. Sorry for the inconvenience caused.