Listening is an active process by which we make sense of, assess, and respond to what hear.
Regardless of how we're engaged with listening, it's important to understand that listening involves more than just hearing the words that are directed at us.
Listening is an active process by which we make sense of, assess, and respond to what we hear.
When engaging with a particular speaker, a listener can use several degrees of active listening, each resulting in a different quality of communication with the speaker.
This active listening chart shows three main degrees of listening: repeating, paraphrasing, and reflecting.