First, “correctness” should be pursued to improve quality.
Then comes “quickness”.
Correctness is an essential element to earn the corporate trust.
(In the contact center, incorrect explanations and answers are not tolerated.)
Putting quickness and effectiveness ahead of correctness causes mindless, incorrect, matter-of-fact manners.
Gaining correctness first, quickness follows. Quickness leads to composure, and composure, to service-oriented mind.