Dear Khun Yutthasak,
Refer to our letter as per attach file, we are still awaiting the claim submission with supporting documents. We have accordingly issued a standard 28 day notice letter indicating our intention to close the file if documentation is not forthcoming. If the Insured don't have a claim and supporting document we will to close their file on Friday 10th April 2015 .
If you have any enquire please contact us.