1. Background
Daphne is employed by Cartoon District Council as the Creditors and Payroll Clerk. She estimates that she spends approximately 60% of her time on creditors. She is assisted by Velma (Accountant Clerk) who inputs Engineering Design Services invoices; she is also Daphne’s back up if Daphne is one leave.
Velma was trained by Daphne and is able to complete all functions required for the creditor’s clerk role. Daphne is confident that Velma has a sound understanding of the process. It was originally intended that Velma would provide more assistance to Daphne but she has been allocated other duties instead.