Keys do not type, characters appear seconds later, or wrong characters appear when typing
The wireless signal is probably weak. Perform the following steps to improve the signal.
NOTE:If the computer is displaying characters for the wrong language, follow the instructions in one of the following HP support documents to change the keyboard language:
Wired Keyboard Troubleshooting (Windows 8)
Wired Keyboard Troubleshooting (Windows 7)
Keyboard Troubleshooting (Windows Vista)
Keyboard Troubleshooting in Windows XP, Me, and 98
Move the keyboard closer to the receiver. Make sure that the keyboard and the mouse are within 30 centimeters (1 foot) of the receiver.
Replace the batteries . Remove the battery access cover on the underside of the keyboard and replace the batteries.
Remove wireless devices that were recently added near the area to see if another device interfering with communications. If so, set the device to another frequency if it is capable or re-sync the mouse and keyboard to the receiver.
Remove any other objects that are between the keyboard, mouse, and the receiver, especially speakers.
Remove any large metal surfaces if you are using the mouse or keyboard around large metal surfaces, or move the receiver, mouse, and keyboard to a new location, away from the metal surface.
If the you press a key and the character you typed pops a second later - this is a lag or buffering problem in the communication/software. The wireless keyboard communication can become interrupted by other communications in the area. It may also be slow to respond if the computer is busy performing other low level tasks - such as scanning for viruses.
Keys do not type, characters appear seconds later, or wrong characters appear when typing
The wireless signal is probably weak. Perform the following steps to improve the signal.
NOTE:If the computer is displaying characters for the wrong language, follow the instructions in one of the following HP support documents to change the keyboard language:
Wired Keyboard Troubleshooting (Windows 8)
Wired Keyboard Troubleshooting (Windows 7)
Keyboard Troubleshooting (Windows Vista)
Keyboard Troubleshooting in Windows XP, Me, and 98
Move the keyboard closer to the receiver. Make sure that the keyboard and the mouse are within 30 centimeters (1 foot) of the receiver.
Replace the batteries . Remove the battery access cover on the underside of the keyboard and replace the batteries.
Remove wireless devices that were recently added near the area to see if another device interfering with communications. If so, set the device to another frequency if it is capable or re-sync the mouse and keyboard to the receiver.
Remove any other objects that are between the keyboard, mouse, and the receiver, especially speakers.
Remove any large metal surfaces if you are using the mouse or keyboard around large metal surfaces, or move the receiver, mouse, and keyboard to a new location, away from the metal surface.
If the you press a key and the character you typed pops a second later - this is a lag or buffering problem in the communication/software. The wireless keyboard communication can become interrupted by other communications in the area. It may also be slow to respond if the computer is busy performing other low level tasks - such as scanning for viruses.
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