Q : What special characteristics of tourism and hospitality products is most evident in this article?
Ans : In this article, tourism and hospitality products is intangibility because it's services, so we can't touch it. And the service is not good enough because they can’t handle problems well enough.
Q : How can an airline make sure that their passengers do not experience unsatisfied experiences in flight?
Ans : - On planes, they should adjust size the seat and armrest to get more comfortable for passengers
- Training flight attendants to restrain themselves and have a good attitude towards customers. If you can't get good service, you may not be hired to work.
- Set the rules, do not allow drunk passenger to use airline services because they will disturb other passengers and make other problems.
- Checking a complaint from customers and improve it.