• Internal Failure Costs are activities and expenses incurred as a result of defects
both during and after product development. Examples of Internal Failure Costs
include redefinition of requirements, redesign of elements, tables, modules and
screens, algorithm fixes, regression testing, wasted business partner, analyst,
programmer, designer, architect and tester time, changes to training materials,
changes to user manual, delays in product delivery, impact to other projects,
help desk staffing,16 and missed business opportunities.