This paper proposes a conceptual direction for organizations of how they could map their
stakeholders in a more holistic way. Study suggests, that stakeholder theory is useful in identifying
and prioritizing stakeholders that organization is aware of. However, theory is argued being ineffective
in finding stakeholders on new environments (social media), where connectivity and relationships
play a key role. The argument stems from the need to assess stakeholder presence beyond the dyadic
ties. Consequently, the combination of the Stakeholder Salience Model (SSM) and social network
analysis (SNA) is proposed as a more holistic solution for stakeholder identification including those
from social media. A process of finding “unknown” but important stakeholders from social media
was identified incorporating the content search and the principles of SNA. Consequently, stakeholders
from social media are identified based on the dimensions of connectivity and the content shared.
Accordingly, the study introduces four groups of important actors from social media: unconcerned
lurkers, unconcerned influencers, concerned lurkers and concerned influencers and integrates them
into the existing Stakeholder Salience Model (SSM).