Another major measure of success has been the open acceptance of the department by the business units and their willingness to work with the internal auditors. During the audits scheduled through the risk assessment process, company personnel were willing to offer ideas on areas that they thought they could use additional audits. Several personnel called the internal auditors for assistance as events occurred during the year. For additional monitoring of the effectiveness of the department, the CAE recently implemented a 9-question internet-based audit client survey that is used to gather input and feedback from the audit customers on each of their audit projects (see Exhibit 10)