Determining performance standards
After accountabilities and objective have been determined, the next step is to define performance standards. These are yardsticks designed to help people understand to what extent the objective has been achieved. The standards provide raters with information about what to look for to determine the level of performance that has been achieved. Standards can refer to various aspects of a specific objective, including quality, quantity, and time. each of these aspects can be considered a criterion to be used in judging the extent to which an objective has been achieved.
 -quality: how well the objective has been achieved? This can include usefulness, responsiveness, effect obtained (e.g., problem resolution), acceptance rate, error rate, and feedback from users or customer (e.g., customer complaints, returns.)
 -Quantity: how much has been produced, how many, how many, how often, and at what cost?
 -Time: due dates, adherence to schedule, cycle time, deadlines (how quickly?) (e.g., timetables, progress reports) ?
 Standards must include an action, the desired result, a due date, and some type of quality or quantity indicator. For example, a standard might be the following: Reduce overtime from 150 hours/month to 50 hours/month by December 1, 2012, at a cost not to exceed 12000.the action is reduce, the due date is December 1, 2012, and the indicators are the reduction in hours from 150 to 50 and at a cost not to exceed 12000.
 Standards usually describe fully satisfactory performance. As soon as standard has been created, one can create Standards that describe minimum performance and outstanding performance. For example, the minimum Standard could be the following: Reduce overtime from 150 hours/month to 75 hours/month by December 1,2012, at a cost not to exceed 12000.
 In writing Standards, consider the following characteristics that often determine whether one has a useful Standards :
1. Related to the position. Good Standards are based on the job’s key elements and tasks, not on individual traits or person-to-person comparisons.
2. Concrete, specific, and measurable. Good Standards are verifiable. They allow us to distinguish between different performance levels. A good Standards allows supervisors to measure the employee’s actual performance to determine if it is below expectations, fully satisfactory, or above expectations. Standards are specific and concrete so that there should be no dispute over whether and how well they were met.
3. Practical to measure. Good Standards provide necessary information about performance in the most efficient way possible. Good standards are created by taking into account the cost, account the cost, accuracy, and availability of the needed data.
4. Meaningful. Good Standards are about what is important and relevant to the purpose of the jop, to the achievement of the organization’s mission and objectives, and to the uses or recipient of the product or service.
5. Realistic and achievable. Standards are possible to accomplish, but they require a stretch. There should be no apparent barriers to achieving the Standard. Employees should be able to reach the Standards within the specified time frame.
6. Reviewed regularly. Information should be available on a regular basis to determine whwther the employee has reached the Standard, and if not, remedial action should be taken.
 Table 5.2 lists the characteristics described here that are typical of training Specialist/Consultant-Leadership& Team Development at target corporation.
 Examples of Standards (one per objective for each accountability) are the following:
 -Process leadership. Increase the executive leaders’ “leadership readiness” scores across organization by 20% by December 31,2012, at a cost not to exceed 70000.
 -Supervision of nonexempt staff. Receive managerial effectiveness rating scores of 80% approval from the nonexempt staff in December 2012
 -Coaching. Improve the managerial effectiveness scores of executive coaching clients by 5% in December 2012
 -Team-building consultation. Design and deliver 95% of scheduled team-building sessions with a cost not to exceed 30000 for an 85% satisfaction rating with team training sessions by December 2012
 -Assessment instrument feedback. Deliver assessment feedback with an 85% approval rating from the coaching clients in December 2012.
 -Product improvement. Improve satisfaction scores with training delivery by 5% by December 31,2012, at a cost not exceed 30000.
 
Determining performance standards
After accountabilities and objective have been determined, the next step is to define performance standards. These are yardsticks designed to help people understand to what extent the objective has been achieved. The standards provide raters with information about what to look for to determine the level of performance that has been achieved. Standards can refer to various aspects of a specific objective, including quality, quantity, and time. each of these aspects can be considered a criterion to be used in judging the extent to which an objective has been achieved.
 -quality: how well the objective has been achieved? This can include usefulness, responsiveness, effect obtained (e.g., problem resolution), acceptance rate, error rate, and feedback from users or customer (e.g., customer complaints, returns.)
 -Quantity: how much has been produced, how many, how many, how often, and at what cost?
 -Time: due dates, adherence to schedule, cycle time, deadlines (how quickly?) (e.g., timetables, progress reports) ?
 Standards must include an action, the desired result, a due date, and some type of quality or quantity indicator. For example, a standard might be the following: Reduce overtime from 150 hours/month to 50 hours/month by December 1, 2012, at a cost not to exceed 12000.the action is reduce, the due date is December 1, 2012, and the indicators are the reduction in hours from 150 to 50 and at a cost not to exceed 12000.
 Standards usually describe fully satisfactory performance. As soon as standard has been created, one can create Standards that describe minimum performance and outstanding performance. For example, the minimum Standard could be the following: Reduce overtime from 150 hours/month to 75 hours/month by December 1,2012, at a cost not to exceed 12000.
 In writing Standards, consider the following characteristics that often determine whether one has a useful Standards :
1. Related to the position. Good Standards are based on the job’s key elements and tasks, not on individual traits or person-to-person comparisons.
2. Concrete, specific, and measurable. Good Standards are verifiable. They allow us to distinguish between different performance levels. A good Standards allows supervisors to measure the employee’s actual performance to determine if it is below expectations, fully satisfactory, or above expectations. Standards are specific and concrete so that there should be no dispute over whether and how well they were met.
3. Practical to measure. Good Standards provide necessary information about performance in the most efficient way possible. Good standards are created by taking into account the cost, account the cost, accuracy, and availability of the needed data.
4. Meaningful. Good Standards are about what is important and relevant to the purpose of the jop, to the achievement of the organization’s mission and objectives, and to the uses or recipient of the product or service.
5. Realistic and achievable. Standards are possible to accomplish, but they require a stretch. There should be no apparent barriers to achieving the Standard. Employees should be able to reach the Standards within the specified time frame.
6. Reviewed regularly. Information should be available on a regular basis to determine whwther the employee has reached the Standard, and if not, remedial action should be taken.
 Table 5.2 lists the characteristics described here that are typical of training Specialist/Consultant-Leadership& Team Development at target corporation.
 Examples of Standards (one per objective for each accountability) are the following:
 -Process leadership. Increase the executive leaders’ “leadership readiness” scores across organization by 20% by December 31,2012, at a cost not to exceed 70000.
 -Supervision of nonexempt staff. Receive managerial effectiveness rating scores of 80% approval from the nonexempt staff in December 2012
 -Coaching. Improve the managerial effectiveness scores of executive coaching clients by 5% in December 2012
 -Team-building consultation. Design and deliver 95% of scheduled team-building sessions with a cost not to exceed 30000 for an 85% satisfaction rating with team training sessions by December 2012
 -Assessment instrument feedback. Deliver assessment feedback with an 85% approval rating from the coaching clients in December 2012.
 -Product improvement. Improve satisfaction scores with training delivery by 5% by December 31,2012, at a cost not exceed 30000.
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