Dear High Life Bungalow,
Thank you for working with Booking.com.
We’re writing to you about reservation 2068364471 for Mr Michael Doubinski, check-in date 2016-10-15.
Mr Michael Doubinski is unhappy and has reached out to us regarding the following issue. Here’s a quick summary:
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After late pick-up from the pier, the guests checked in to find that the air conditioning unit in their room was extremely loud and the view was not a "sea view" as advertised. After eating at the restaurant and finding many hairs in his food, the guest decided to leave and go to a different resort, departing the same day as arrival.
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Here at Booking.com we see customer complaints as opportunities to convert dissatisfied customers into happy and loyal guests, and that’s why we’d like to ask you to propose a solution to the guest’s concerns within the next 3 business days.
We are asking you to please consider refunding the guest for his unstayed nights at High Life Bungalow. Because the booking is cancelled, you will not be charged any commission by Booking.com.
Please bear in mind that if Booking.com has to refund the guest on your behalf, the incurred costs may be invoiced to your property.
If we can provide any additional assistance in this matter, please feel free to contact us.
We look forward to receiving your reply within the next 3 days.
Thank you for your cooperation.
Kind regards,
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Rebecca Sisk
Booking.com Customer Service Team
Click the following link for the Customer Service phone number in your country
[http://www.booking.com/general.html?tmpl=docs/customer_service;trprm=cucalnk]http://www.booking.com/general.html?tmpl=docs/customer_service;trprm=cucalnk